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Implementing Help Now, a Case Study
Tyler Booth, Chief Operating Officer, InterCommunity, Inc. This article was originally published in National Council Magazine InterCommunity is a private, non-profit, behavioral health center located...
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The Way We Work is Changing
This post originally appeared on DATIS’ blog and was reprinted with permission. In our current business environment- the only thing constant is change. Inevitably and irrefutably, the way we work is...
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The Customer is Always Right: Customer Service for Survival
“Customer service is not a department, it’s everyone’s job.” — Anonymous Over the years, behavioral health providers have made great strides to improve and adapt their services based on their clients’...
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Crushing 8 Myths About Clinical Trials
Did you know it can take an average of 10 years to develop a new medicine at a cost of $2.6 billion dollars? To develop a new medicine, researchers have to prove that the medicine is safe and...
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On the Road with Case to Care
High caseloads. Shifting roles. New expectations. How do behavioral health staff providing direct care and their supervisors manage constant change and stressful environments? As the behavioral...
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Deep-Rooted Issues Require Deep Provider Investment
How Does the Colorado Coalition for the Homeless Do It? Extreme trauma is commonplace at the Colorado Coalition for the Homeless, a Denver-based nonprofit provider organization that provides integrated...
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8 Resolutions to Plan for Change
I’m a planner. As the year end approaches, you may, like me, already be thinking about your 2016 resolutions. Many of us strive to do better each year in our service to others or to focus on our health...
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Innovative Scheduling Changes Increase Savings, Intake and Client Engagement
In just three years, View Point Health, a Metro Atlanta-based community behavioral health care agency, has transformed their clinical practice by implementing a rapid-cycle change model under the...
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Why America Should Expand the Excellence in Mental Health Act: A Survivor’s Tale
Most babies need to be weaned off their mother’s breast milk. When I was six years old — no longer a baby, but still a child — I had to be weaned off morphine. It was a rude entry into the world. You...
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The Key to Risk Management? Asking Questions.
So many life successes depend on asking the right questions. In fields like education and science, the benefits of good questions are immeasurable. They help you understand. They help you remember....
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